Terms & Conditions

About these terms

These terms cover your use of this website and any hat you commission from Thornfell, a sole trader based in the United Kingdom. By using the site or placing a commission, you agree to them.

Made to order

Every Thornfell hat is made by hand, to order. Nothing is held in stock. Once we have agreed the details of your hat with you, please allow up to 6 weeks for it to be made. We will tell you if your commission is likely to take longer.

Handmade differences

Because each hat is shaped, distressed and finished by hand, no two are identical. The hats shown on this website are examples. Your hat will be made in the same style, but natural variation in felt, leather and finishing is part of its character and is not a fault.

Sizing

Please measure carefully using our sizing guide before ordering. If you choose a custom fitted hat, we will make it to the measurements you give us.

Cancellations and returns

Our hats are made to your specification. Under the Consumer Contracts Regulations 2013, the usual 14-day right to cancel does not apply to goods made to a customer's specifications or clearly personalised. We cannot accept returns simply because you have changed your mind once work has started.

This does not affect your legal rights. If your hat arrives faulty or not as described, you are protected by the Consumer Rights Act 2015. Please email us at [email protected] or use our contact form and we will put it right.

Prices and payment

Prices are confirmed when we agree your commission. We will let you know how and when to pay before any work begins.

Website content

All photographs, text and designs on this website belong to Thornfell. Please do not copy or reuse them without our permission.

Governing law

These terms are governed by the laws of England and Wales.

Questions

If you have any questions about these terms, email us at [email protected] or use our contact form.